Installation, Commissioning, Product Warranty & After Sales Services.

INSTALLATION AND COMMISSIONING

At no extra cost includes the following: Erection, Installation and commissioning of all the machinery , Trial of machinery to check the vibrations and other mechanical faults. Commercial run of machines with necessary ingredients / raw materials

NOTE:

For installations out of Nairobi, Air/bus tickets, visa, boarding lodging, local or international conveyance and other miscellaneous expenses towards the visit of our service personnel to commission the machine shall be arranged and borne by the buyer. We estimate 1 (one) service engineer commissioning time to be 5 working days – not including travel time.

Before calling our service personnel for commissioning, buyer will complete all works related to erection (civil, electrical, control cabling, earthing, etc.), so that commissioning is completed in one visit and within reasonable time. It is advisable that the machine be placed at the correct production location and that water; air and electricity supplies are available at the machine.

PERFORMANCE AND QUALITY PRODUCT WARRANTY

Depending on the machine, we offer 12-24months warranty against any manufacturing defaults from the date of satisfactory trial that includes all moving mechanical parts, motors, gear boxes, bearings and electrical components like Servo, Servo Drive, HMI, PLC, etc. In case of any break down during warranty period defective parts will be replaced at free of cost.

AFTER SALES SERVICES

We are always by the side of our customers wherever they may be offering them a rapid and effective after-sales service. A group of highly-specialized technicians are available to solve any machine operating problems. Plant maintenance is always guaranteed, whether it be scheduled or urgent.

HOT-LINE

We offer immediate telephone support to all customers that call us; we manage to solve problems in real time or we make an appointment for on-site intervention.

TELESERVICE

All machines can be equipped with a Teleservice device. This means one of our programmers can access the machine software remotely and correct any errors

SUPPORT SERVICES

Our field service technicians are highly skilled in all areas including electrical, mechanical, programming, and robotics. They also maintain the highest level of technical skills through continuous vendor training, technical bulletins and in-house seminars. Our service team members regularly travel to customer sites for installations, start-ups, servicing, and troubleshooting our machines.

Our Service team is ready to support you with services including:

  1.  24/7 Technical support
  2. Remote access diagnostics and support
  3. Preventive maintenance program
  4.  Machine audits
  5.  Production run support
  6. Safety inspections
  7.  Technical documentation

You have our support for as long as you own the machinery.

Need service or have a question about your machine? Our team is ready, email us at: gteltd.ke@gmail.com | info@gteltd.co.ke

TRAINING

Our training center provides our customers the opportunity to train on machinery in a controlled environment away from the distraction of the production floor.

Our training center allows us to replicate real-world production and troubleshoot applications without slowing or stopping production lines. Through hands-on training, customers can learn technical skills they will be able to use with our machines and technology.

We feature a variety of machinery in our training center, from a scaled-down robotic palletizing cell to automation software and hardware. We have your needs covered to make your training at us a success.

CUSTOMIZED FORMAL TRAINING

Our customized formal training package consists of in-depth classroom training, machine documentation review and hands-on training. Each training is customized to cover all aspects of your machine and any requirements your personnel may have.

Included in your customized training:

  1. Factory-trained technician
  2.  Our training center can host a small class size to eliminate noise and outside distractions
  3. We cannot control the training environment at a customer’s facility for on-location training
  4. Up to 25 customized training manuals and one digital copy of your personalized training presentation
  5.  Operator training: 6–8 hours
  6. Maintenance training: 8 hours

OPERATION TRAINING TOPICS:

  1. Safety
  2.  Machine/system overview
  3. Sequence of operations
  4.  Status indicators
  5. Operator control station (OCS)
  6.  Robot controls, if applicable
  7. System start-up
  8. Alarm, error recovery procedure

Technical training topics:

  1. Identify problems and troubleshoot system
  2. Perform changeovers
  3. Blueprint documentation
  4. Manual overview
  5. Bill of material/recommended spare parts
  6. Periodic maintenance
  7.  PLC/program

NOTE:

Not all aspects of the training topics may apply to your specific equipment. Prior to your training, our service team member will customize your training to ensure all aspects of your machine are covered. Assessment testing is not included in the development price.

PREVENTIVE MAINTENANCE

At GTE Ltd, we know that regularly maintaining equipment is key to its longevity. Our preventative maintenance programs are designed around regularly scheduled maintenance visits. The goal is to provide operational excellence by improving overall equipment effectiveness and minimizing downtime. These visits can be scheduled at any time and are offered with a discount off the current field service rates without the requirement of a contract.

WHEN YOU SHOULD LOOK AT PREVENTATIVE MAINTENANCE.

If you notice a drop or below in operational efficiency. If your machine has been operating more than one year without undergoing any internal preventative maintenance.

WHY PREVENTATIVE MAINTENANCE?

Your machine should be maintained on an annual basis at a minimum. When properly maintained, it will provide good, reliable and long-term service. Our Service or Upgrade and Conversion team will advise you on a preventative maintenance schedule that is the best fit for your specific robot per the recommendations.

CASE PACKER PREVENTATIVE MAINTENANCE PROGRAM

  1. Visual inspection of all aspects of your machine to identify any prematurely worn parts, potentially failing or worn motors/cylinders and any loose electrical or pneumatic connections.
  2. Repair and tune-up as needed to bring your machine production levels back in line with its original capabilities and efficiency.
  3. Technician will update any documentation to reflect state of current machine including pneumatic and electrical prints and the bill of materials.
  4. Technician will review your spare parts inventory and provide recommendations to further safeguard from future unplanned downtime.
  5.  Provide training for any operators who need it and brief the operations team on any newly available mechanical and software technologies.

PALLETIZING PREVENTATIVE MAINTENANCE PROGRAM

  1. Purge and replace the grease in the robot axis
  2. Clean controller exhaust fans
  3. Replace robot position data backup battery and the robot controller memory backup battery
  4. Physical inspection of end-of-arm tool, checking for premature wear of any moving components or vacuum cups
  5. Review of alarm history to identify possible recurring problems
  6.  Visual inspection of all aspects of the cell to identify any prematurely worn parts, potentially failing or worn motors/cylinders and any loose electrical or pneumatic connections
  7. Technician will review safety operations and make recommendations that may be applicable to keep the cell in line with current OSHA standards
  8. Technician will perform any operator training that may be necessary

All maintenance functions are done in accordance with FANUC guidelines to ensure maximum operational efficiency.

To learn how our Preventative maintenance can help your business, please email us on: gteltd.ke@gmail.com | info@gteltd.co.ke

UPGRADES & CONVERSIONS

Our machines are built to last. During your machine’s lifetime, it is likely your product/case size will change, and/or equipment enhancements will be developed by our engineering team. Either way, these upgrades or conversions will enhance your overall productivity and improve your bottom-line.

Our team works with you to upgrade or convert your investment with minimal downtime or disruption. We will provide modification options that eliminate the need to invest in a new machine.

Please write to us through: gteltd.ke@gmail.com to initiate the upgrade and conversion process.

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